For the purposes of these terms and conditions, “this website” shall mean Hawke’s Bay Pantry Ltd.

These stated terms and conditions apply to the use of this website and in accessing or by using or browsing this website and/or purchasing goods and/or services from this website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, then you must refrain from using this website.

Hawke’s Bay Pantry Ltd.
Any reference to “Hawke’s Bay Pantry Ltd.”, “HB Pantry”, HBP, “we”, “our” or “us” in these terms and conditions shall mean Hawke’s Bay Pantry Ltd. Ltd.

Terms and Conditions Amendments
We reserve the right to review and amend these terms and conditions and also our disclaimer from time to time. Amendments will be effective immediately and Hawke’s Bay Pantry Ltd. has no obligation. It is recommended that you check this page for amendments each time you revisit this website. Your use of this website will represent an agreement by you to be bound by the terms and conditions as amended.

Access to this Website:
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Hawke’s Bay Pantry Ltd. does not accept responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this website or any linked website.

All information provided by this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. While we have no reason to believe that any information contained on this website is inaccurate, incomplete or misleading, we do not warrant the accuracy, adequacy or completeness of such information. Hawke’s Bay Pantry Ltd. does not accept any responsibility or liability for any loss or damage suffered as a result of reliance by you upon the accuracy, completeness or currency of information contained on this website.

Restricted Use
You have permission to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not on-sell information obtained from this website without our permission

Intellectual Property Rights
Copyright of all text, graphics and designs used in this website is owned or licensed by Hawke’s Bay Pantry Ltd. You may access and print material from this website provided it is used for your personal use, and not for any commercial purpose. Any reproduction of information on this website must include an acknowledgement of Hawke’s Bay Pantry Ltd.’s intellectual property rights in the relevant context.

You must not use any of our text, graphics or designs:
(a) In or as the whole or part of your own trademarks;
(b) In connection with activities, products or services which are not ours;
(c) In a manner which may be confusing, misleading or deceptive; or
(d) In a manner that disparages us or our information, products or services (including this website).

Linked Websites
This website may contain links to external websites.

Hawke’s Bay Pantry Ltd. will not be responsible or liable for the content (including any liability arising out of any claim that the content of the linked website infringes the intellectual property rights of any third party) or privacy practices associated with any linked websites.

Any link to a website is provided to help you find sites containing information, products or services which may be of interest to you. No link to a website shall be construed as an endorsement or warranty, approval or recommendation by Hawke’s Bay Pantry Ltd. of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained or available on or from those linked websites.

Policy for Online Purchase of Goods and/or Services
If you intend to purchase goods and/or services through this website, you must confirm your acceptance of these website terms and conditions before we will process your order.

You cannot purchase goods and/or services through this website unless you are capable of making legally binding contracts. In confirming your acceptance of the website terms and conditions, you also confirm that once your offer to purchase the goods and/or services is accepted by us, your order will constitute a binding contract between yourself and Hawke’s Bay Pantry Ltd..

Ordering Procedure for Goods and/or Services
You may offer to purchase goods described on this website for the price specified on this website by completing the online order form. Your order must contain your name, email address, credit card details and any other information requested.

Once your order has been processed you will receive an automated response confirming your details and the goods ordered. A printed GST invoice will be emailed to you and a paper copy sent to you with your order.

The dispatch of the goods from Hawke’s Bay Pantry Ltd. will constitute our acceptance of your offer to purchase those particular goods.

We provide no warranty as to the availability of goods advertised through this website.

You will be liable for all orders placed using your credit card details and agree to indemnify Hawke’s Bay Pantry Ltd. against any losses, claims or damages arising from the use or misuse of your credit card details by any other person.

Prices are inclusive of goods and services tax, duties and other charges imposed or levied in New Zealand in connection with the supply of goods. Prices are also exclusive of freight charges.

Prices are exclusive of any taxes, duties or other charges imposed or levied overseas in connection with the supply of goods outside of New Zealand.

Ownership and title in the goods does not pass to the purchaser until we have received payment in full.

We reserve our right to increase or decrease our prices without prior notice at any time.

Any information on this website is up to date at the time it is posted on the website, but is subject to variation at any time without notice.

Delivery Policy

Shipping fees are clearly stated on our website . Standard delivery should be within one-five working days. All New Zealand orders are tracked and couriered. International Shipping is available via DHL Express.

We aim to dispatch all orders within 24 hours of receipt and orders received prior to 2pm will be shipped that day. Orders are processed and shipped during regular business hours Monday to Friday (excluding public holidays). All orders are tracked and tracking information will be forwarded to each purchaser as the order is processed. Your parcel should arrive within 1-5 working days. If you haven’t received your parcel within 5 days please contact us.

If, for any reason, we are unable to process your order due to insufficient courier charges being selected at checkout, we will contact you to arrange additional charges. A redirection fee may apply if the original address provided by you is incorrect or the courier is unable to get into the address due to gate closure, etc. It would pay to check all your recipient details to ensure delivery can be accurately made.

Rural deliveries can, at times, take up to 4 days additional to standard area delivery dependent on the area and local delivery service. This delay can be attributed to the contracted rural service provider rather than the actual courier company so please be aware of this when ordering.

If you require delivery to different addresses, please make separate orders for each delivery address, or phone 027 480 0520 and discuss.

A signature is required on delivery (or instructions where goods may be delivered safely).  There is an option at check-out time for you to approve your parcel being left without a signature if you are unable to be at home at the time.  This is at the customer’s discretion and risk.  There is also a space for specific delivery instructions.

Hawke’s Bay Pantry Ltd. does not accept responsibility for any goods not signed for on delivery. Post Offices Boxes can not be accepted as a courier delivery address. Work addresses are fine but please state delivery hours and all necessary information such as building number, level or office name.

Couriers often experience difficulties in delivering to apartments, hostels or gated communities. If you require a signature to receipt delivery please ensure that someone will be home to receive your order or send the delivery to a work address.

Code of Practice for Information Security Management
Hawke’s Bay Pantry Ltd. supports the Code of Practice for Information Security Management and regularly reviews both our electronic and manual processes, procedures and practises.

If you have any questions about the security of our Hawke’s Bay Pantry Ltd.’s website – please email us or call 0274 800 520

Privacy Policy

Privacy Act 1993
Hawke’s Bay Pantry Ltd. has a robust Privacy Policy.

Hawke’s Bay Pantry Ltd. only use the information Hawke’s Bay Pantry Ltd. collect about you lawfully (in accordance with the New Zealand Privacy Act 1993). Hawke’s Bay Pantry Ltd. aim to safeguard the privacy of all our users while providing a high quality of personal customer service.

Our systems collect your name, address and buying information at the point you make your order so that Hawke’s Bay Pantry Ltd. may process your order in the best possible way.

You will be contact occasionally for the purpose of sales information and offers if you have subscribed to the mailing list.

You can check the information that Hawke’s Bay Pantry Ltd. hold about you by emailing us at

You can be assured that we will never make your name or addresses or any other personal data available to other outside companies or solicitors.

Our Email Policy
Hawke’s Bay Pantry Ltd. do not send unsolicited e-mails. We do send emails to people who have opted in to our emailed newsletter or bought from us in the past with offers and new products by email.

All emails have the option for your name to be removed at any time. Again please let us know if you wish to be removed from this listing.

Hawke’s Bay Pantry Ltd. will never pass on email addresses, telephone numbers or any other personal details.

All information collected through or in connection with this website is controlled, stored and held by Hawke’s Bay Pantry Ltd. or its web service provider(s) in accordance with the Privacy Act 1993.

This Privacy Policy covers our use of information which is collected through or in connection with this website.

We may collect contact information about visitors to this website. This information may be used to:
(a) Send you news, information about our activities and general promotional material which we believe may be useful to you;
(b) Respond to queries or requests, or process orders or applications submitted by you;
(c) Monitor who is accessing this website or using the services offered on this website

If you do not wish to have your personal information used in this manner or for any other specific purpose, please email to advise us of this.

Our site uses cookies to enable us to process your order and help with registration details, monitor traffic patterns and to make any revisit to our website more efficient. A cookie does not identify you personally, but rather it identifies your computer. The type of information collected by way of a cookie includes your IP address, the date and time this website was accessed and what parts of this website were viewed and delivered. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. As with other websites, disabling your cookies may mean you can not complete your online order.

We are not responsible for the privacy policy or practices of other websites, even if you have accessed those websites using links from this website, or you linked to this website from another website. We recommend you check the privacy policy of each website you visit.